Terms of booking

These terms apply when you book a call with SyncSheet Limited (a company registered in England and Wales, company number 17478195, registered office 167–169 Great Portland Street, Fifth Floor, London, W1W 5PF). If we go on to work together, our written engagement letter sets out the full terms and takes over from these.

Calls and times

• Calls take place on Microsoft Teams, at the time you choose on the booking page.
• All calls are booked within our working hours: Monday, Wednesday, Thursday and Friday 18:00–21:00, and Saturday 12:00–20:00 (UK time).
• You'll get an email confirmation with the Teams link, and reminders 24 hours and 1 hour before.

Rescheduling and cancelling

• You can reschedule or cancel a call up to 24 hours before it starts, using the link in your confirmation email.
• If you cancel a Health Check before the discovery call, we'll refund you in full. After the discovery call, the fee is non-refundable, because the work has started, but you'll still receive your report.

Payment

• Health Checks are paid in full before the discovery call, by the secure card payment link we send.
• SyncSheet is not VAT-registered, so no VAT is added: the price you see is the price you pay.
• Prices for builds and care plans are agreed in writing before any work starts.

Recording

• We'll only record a call if you agree at the start. You can say no, and it makes no difference to the service.

Your information

How we use your details is explained in our privacy notice. Questions about these terms: kylescipio@syncsheet.co.uk.